The University of Tasmania (UTAS) is Australia’s fourth-oldest university, established in 1890. It has won more teaching awards than any other Australian university, and ranks in the top two per cent of universities worldwide. This recognition emphasises the high calibre of education offered across numerous academic disciplines at UTAS.
The university has more than 33,000 local, national, and international students and 2,600 academic and administrative staff across four campuses.
With tens of thousands of IT users, UTAS needed to improve its responsiveness to IT issues and requests. The university had no easy way to let people know what services the IT team offered, nor how to access those services. The help desk was managed manually; staff and students called, emailed, or simply walked into the IT department to ask for help.
Read how the University of Tasmania uses ServiceNow to streamline processes and let users self-serve.